Returns Policy

Effective Date: January 2024

Thank you for shopping at Centred Space Wellness Group. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a hassle-free returns policy to ensure your satisfaction.

1. Returns Eligibility

• You may return any unused, unopened, and undamaged product purchased from our website within 7 days of the delivery date.
• To be eligible for a return, your item must be in the same condition that you received it, with all original packaging and tags intact.
• Personalised or customised items may not be eligible for return unless they are defective or damaged upon receipt.

2. Returns Process

To initiate a return, please follow these steps:

1. Contact our customer service team at reception@centredspacewg.com.au to request a return authorisation (RA) number.
2. Pack the item securely in its original packaging, along with the RA number provided by our customer service team.
3. Ship the item to the address provided by our customer service team, using a trackable shipping method.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Please note:

• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.

4. Exchanges

If you would like to exchange an item for a different size, colour, or style, please follow the returns process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to arrange for a replacement or refund.

6. Contact Us

If you have any questions or concerns about our returns policy, please contact us at reception@centredspacewg.com.au

By shopping with us, you agree to abide by the terms of this returns policy.

Centred Space Wellness Group